No internet since yesterday

[Rohan7]

Hi,

I have no internet in my house since yesterday, tge power/cable loght keeps blinking, I followed the instructions to restart as well still nothing works. I need a technician at my home.

[Wallace]

Hi Rohan7,

All the values at your connection are completely out of the norm. I would like to have a technician come and take a look at it on site. If that's OK with you, I need a mobile phone number so that we can arrange an appointment.

Is the house system accessible?

Please note the information on the service charge. If the cause lies within our area of responsibility, the service is free of charge for you.

Regarding COVID-19: Are you or someone in your household in quarantine?

Regards

Wallace

[Rohan7]

Hello @Wallace ,

Thank you for the message. I have sent you my contact number on private message. Yes we agree to have a technician and if applicable then we agree to pay the extra service charge fee with our billing.

We are not quarantined and have booster shots.

Sangram

[Wallace]

Hey,

According to the system, you have already made an appointment with a technician for 19.04.

Regards

Wallace

[Rohan7]

Hello @Wallace,

Yes, there was a message I recieved from vodafone to make an appointment in the next 2 weeks. I followed the link and made one for today. I hope my Internet gets fixed today. *fingers crossed

Sangram

[Metallica2]

Hallo we live in Frankfurt and we habe no TV, Internet and Telephone at Friday . 

[Jana478]

Hello Rohan7,

I see you cancelled the appointment. However, your lead levels are still very poor.

The technicians have deposited, according to your statement everything is working again?

Best regards

Jana

[Rohan7]

Hello @Jana478 ,

We did have the technician at our house on 19th April at 1500hrs and he checked the connection. The conclusions were these:

1. There was a servicing in the building by Vodafone and they had cut internet connection when setting a new board, the new board settup was re-done by the technician and now it works with a little outage occasionally.

2. My street "LuckauerStrasse" is facing some Vodafone routing problems and this problem will persist for atleast two weeks more and after that internet will improve.

3. The technician said, "Since they are working on the issue of the whole street LuckauerStrasse, I should wait and if I call Vodafone before 2 weeks I will be charged 100Euro".

How do you think I should proceed? 

Thanks.

Sangram

[Jana478 · Accepted solution]

Hello Sangram,

I'm sorry, but the statements that you have to pay 100 € if you call before the 2 weeks are not correct. I understand that you are unsettled when the technician says something like that to you.

Your values at the connection are very bad and a technician must come to you in any case. Can I create a new order?

Greetings Jana