No internet since yesterday

[Rohan7]

Hi,

I have no internet in my house since yesterday, tge power/cable loght keeps blinking, I followed the instructions to restart as well still nothing works. I need a technician at my home.

[Jana478]

Hello Rohan7,

I am very sorry that you have a fault with your connection. Have you already reported your problem to the hotline? The number is 08005266625, which is usually the quickest way.

We would also be very happy to take a look at it, please send us a private message:

*date of birth

This was missing in your PN's

Then report back here briefly when you have sent the PN.

Many greetings Jana

[Rohan7]

Thank you Jana.

I replied you with the details on private message.

We tried contacting the helpline but due to German language only option there no representative helped us, (my German level is basic and I am still learning).

[Moni_GK]

Hello,

the router is back online. Is it working again?

Greetings Moni

[Rohan7]

Hello @Moni_GK ,

No, it is not working working today. I checked it again.

It has been one week since no internet, can you please send a technician. 

sangram

[Moni_GK]

Hey,

the router has been online for more than 11 hours.

What exactly is not working?

Greetings Moni

[Rohan7]

As soon as I connect my laptop or mobile or ipad to the wifi and search anything. The internet connection is lost and only wifi(with no internet) is available. In the times of peak usage too internet drop is frequent. For example Thursday evening 2000hrs Internet is lost for some time and then comes back. It looks okay from yesterday evening 2100hrs but I will still have to check it for a couple of days before I confirm it is working again.

[Moni_GK]

Hello,

please perform a factory reset of the router.

Greetings Moni

[Rohan7]

Hey @Moni_GK ,

As suggested we performed the factory reset for the router and it was working good over the weekend. But today again as soon as the network is heavily active example 1430-1530hrs, internet dropped to zero. The Power light was solid green suggesting that it was connected to vodafone network. I will perform another factory reset tonight to see if it happens again tomorrow.

Can you also check from your side, please?

Sangram

[Rohan7]

Hey @Moni_GK ,

So it still breaks and works sometimes and drops off throught the day at different times. Today 3 times during my meetings.

I think it will be easy if a technician can come and diagnose the problem.