No internet since 7 days

[Nettem]

Hello,

My internet stopped working past one week. Last Friday I got a message saying that some network failure and it will be resolved before 3 pm on 10th Dec. After 3 pm it shows no time limit when the issue will be resolved. I started contacting the Vodafone support center on Monday and I called 10 times until now. I am not getting any support and every time customer care people say that issue will resolve soon. 

Location: Berlin 13595

Customer number: XXX

Edit: @Nettem Customer number removed, please do not post personal data publicly.

[pRo-Marco]

Hi Nettem,

sorry, the connection did not work We will check what's up there. Please send me your name, address, day of birth and customer number by PN. Please also let me know here if you have sent the message.

Kind regards

Marco