Hello,
I have been a client of Vodafone for two year now. I was very happy with the internet connection until 09.09.21 12:30
Internet stopped working
Consequences
home office: could not work: half day not paid
tv,music,: cannot use it anymore: loss of money on all subscriptions
security updates: pc, apple: no done because need to save data
needed to buy expense data via phone company
Action from Vodafone
Answer back the muliple tickets opened since 09.09 without response
Do not charge internet this month
Send a technician over to check the line
Have more friendly staff at the hotline because they were rude
Propose in the meantime to activate dsl via phone line
Conclusion
Very unhappy with the service when sometimes goes wrong
No answer to tickets opened
No call from technician
No proposal to activate dsl line
Information on website mentioned back to normal yesterday
Today no more date
It is 10 days without internet
How should we wait to get it back?
Please forward this message to your board of directors and show them how poor service Vodafone provides
