No internet connection with new Vodafone Station. LED blinks red

[Doriaan]

Hi, sorry that I write in English but I don't really know German.

I recently ordered internet from Vodafone, got my router 2 days ago and since this day it's LED blinks with red color. I tried to restart it few times, nothing really happened. What can I do more?

Thanks for help!

[Doriaan]

I see in status of my order that it is supposed to be activated by 09.06, but it wasn't

[Moni_GK]

Hello Doriaan,

in which federal state do you live?

Greetings Moni

[Doriaan]

I live in North Rhine-Westphalia.

I had a technician 2 days ago, he fixed that (Cable from socket wasn't connected anywhere). Unfortunately today I have next problem. Internet is dead again, on router configuration site I can clearly see that there are no up-stream channels and basically docsis is offline.

[MariaK]

Hello Doriaan,

I would like to have a look at your line and start an error analysis.

Can you please send me a PN with the following information:

Name of the contract holder

Date of birth

Street + house number

postal code + city

State

Customer number

Please let us know here shortly, if you have written us a PN.

Many greetings,

Maria