No connection

[GTmAster]

Hi. I'm a new customer with tariff Red Intenlrnet & Phone 250 in Düsseldorf area 40599. I received the modem from Vodafone and connected it, but have no Internet. The flash blinking red and web interface showing no DOCSYS connection. Please see the connection on the photo. I've tried to call hotline, but didn't understand much and they started the technical ticket.

What could be the problem? Should the new modem be activated somehow? Is there any particular requirements to coaxial cable?

[Jana478]

Hello GTmAster,

Have you already been able to solve your problem in another way? Please excuse the late feedback.

Please note that in the community it is no longer possible to deal directly with service requests (disruptions, changes to master data or contracts) as there is no exchange of personal data. In everything else we support you and gladly help you.

Since you need English support, feel free to contact us via our service channels on Twitter or Facebook. There we can take a closer look at everything and check it in detail.

Best regards Jana