No cable internet since Thursday 28/10 evening

[JegaT]

Hi, I am living in Berlin 10555 with a Cable cotract (Red Internet & Phone 250 Cable). Since Thursday 28/10, there has been no internet on my connection. I called the fault hotline where I was told that there is a local fault. This has been going on for 4 days and last evening, the internet was back on for a few hours. This is the third time it has happened in the last 4 weeks, and in all cases, the fault took a couple of days to resolve. This would easily be a total of 10 days without internet in a month - which is not reliable at all and in fact poor for the amount I pay for fast internet. I would like to have more information about what the problem is and when I can expect some sort of normality. I work from home and it is really a big loss of income to have to find a solution at short notice every other week.

[JegaT]

When I said the internet was back on for a few hours, I meant that it came and then promptly stopped working again, and is currently not working.

I understand that these faults can take a while to investigate and remediate, but there is no information provided whatsoever on how severe the fault is and if I should find another solution for another week.

[Tobias]

Hi @JegaT,

well, its called a "Rückwegstörer" whats the interruptions on your site,- my colleagues are on it. The last ticket you closed it by yourself, did you got the same problems still?

Regards

Tobias

[JegaT]

Hi Tobias, I cancelled the ticket because it was from weeks ago and I could not raise a new ticket for that reason.

My internet is back on now but suffers from dropouts very regularly. Is there a way to monitor it over an extended period of time as I know that the speed check is a spot check and is not accurate over time.

Many thanks,

Jega

[Claudia]

Hello JegaT,

what do you mean by dropouts, are there disconnects or is the speed low? We need examples with a time stamp to check this. Please test with an ethernet connection.

Kind regards,

Claudia