There is no internet connection since morning. TOBI and the network assistant chat bot are not helpful. I can see on the router page on 192.168.0.1 that there is no upstream connection.
Also your hotline provider is very rude, I asked if we can talk in English and he said no, I told them I will try to explain in German but they hung up on me without waiting.
The interaction with you is very depersonalized with hoops and chatbots and automatic responses without any proper channels of communication with a human.
