New Cable Connection . router installed but no internet red light flashing for a long time

[NewCableConn]

Hallo ,

I ordered a cable connection online and received the devices within a day.

I plugged in the cable to the router and switched on.

But the led light on the internet is always flashing red.

Am I missing something?

Should I sign some documents and send it to vodafone before the connection is activated? I didnt receive any such instructions from vodafone.

Appreciate your help in getting this solved

[F3lix]

Hey NewCableConn, 

We probably need to activate something in our system. 🙂 

It's best to contact our customer service directly. You can also write to us directly via Whats App.

regards
F3lix