Low internet speed - Vodafone CableMax 1000

[rajtendulkar]

I have very low internet speed 50Mbps download and max 15 Mbps upload.
I tried resetting router, and also powering it off and on.
But nothing has helped.

[rajtendulkar]

I have Vodafone Station CGA6444VF

[Stephan]

Hi rajtendulkar,

what kind of tariff do you have with us? What speed should you get?

And please read this thread about how to post a malfunction and please answer the regarding questionnaire.

Regards

Stephan

[rajtendulkar]

In which state do you live? Please also send the zip code
=> 82024 Taufkirchen

What contract do you have? (e.g. internet + phone 100)
=> Vodafone CableMax 1000

Which modem/ router are you using? (e.g. Hitron)
=> Vodafone station CGA6444VF

Do you use a rental device from us or do you have your own device ?
=> From Vodafone

Which error occurs? (Speed ​​too low; packet loss) Also send screenshots of speed tests (with date and time) and tracerts/ping plotter measurements in the event of packet loss or ping problems
=> Speed too low

How is your device connected to the modem ? ( LAN; WLAN; additional router; PowerLAN )
=> WLAN

Which browser do you usually use? (e.g. Firefox)
=> Chrome

Which operating system do you have on your computer? (e.g. Windows)
=> Windows / Android / iOS

Start and period of the disruption (e.g.: since the beginning of April; only in the evening)
=> Always since past one month

Also upload a screenshot of the signal values . You can find this in the user interface of your cable router via 192.168.0.1 or via 192.168.178.1 on the Fritzbox.
=>

What measures were taken by the fault hotline (available on 0800-5266625 for Vodafone Kabel Deutschland or 0221/46619100 for Vodafone West)?
=> Nothing

Edit: screenshot with MAC-Adresse and Router deleted. Lars

[rajtendulkar · Accepted solution]

The problem was with the wrong WiFi band being used. It is now resolved. Thanks!

[Claudia]

Hello rajtendulkar,

thank you for your feedback and good that the problem is solved :). I will close your thread now.

Kind regards,

Claudia