Internet disconnection when connected to VPN and video calls

[karthikgrama]

Hello Sir/Ma'am,

I have a cable connection with the black box router. I have noticed so many problems in the last 2 weeks. The internet doesn't allow me to connect to a VPN without disturbance, which I have to do for my work. I cannot work peacefully without the internet fluctuating or randomly disconnecting.

I have also come across frequent video call disconnections. Every time I am on a video call on WhatsApp or Skype, the other person always complain about my video being bad or disconnected. 

Kindly give me a solution to this problem.

Thank you

Karthik

[Tobias]

Hi @karthikgrama,

I can gladly take a look at the connection. Can you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias