Internet connection breaking

[Karols]

Hello

I use Red Internet & Phone 1000 Cable with Vodafone station (CGA4233DE).

For a few weeks now i have issue with my internet connection.

The download/upload speeds are ok, but the connection breaks very often.

Below you can find the pingplotter screenshot.

Could you please help me out? 

Karol S.

Edit: Moved from cable contract to cable fault messages. Please pay attention to the selection of the right board when posting. Thanks.

[Karols]

In addition, the time in the router is 2 hrs early, and event log is filled with error entries - see attached.

[Tina]

Hello Karols,

welcome to our community. Nice to see you.

Can you upload a picture of the plot where I can see the target?

Please answer the following questions:

• In which state do you live? Please also send the zip code
• Which contract do you have? (e.g. Internet + Phone 100)
• How is your end device connected to the modem? (LAN; WLAN; additional router; PowerLAN)
• Which browser do you normally use? (e.g. Firefox)
• Which operating system do you have on your computer? (e.g. Windows)
• Beginning and period of the disturbance (e.g. since beginning of April; only in the evening)
• Upload a screenshot of the signal values. You can find them in the user interface of your cable router via 192.168.0.1

Just copy the points and add your information.

Best regards

Tina

[Karols]

Hi Tina,

Can you upload a picture of the plot where I can see the target? I'm not sure what you mean exactly. The target was google.com let me know if you meant something else.

 

Please answer the following questions:

• In which state do you live? Please also send the zip code Rhineland-Palatinate, 54290
• Which contract do you have? (e.g. Internet + Phone 100) Internet + Phone 1000
• How is your end device connected to the modem? (LAN; Wi-Fi; additional router; PowerLAN) Multiple devices connected by both LAN and WLAN. Problem exists on both
• Which browser do you normally use? (e.g. Firefox) Chrome, Opera and MS Edge
• Which operating system do you have on your computer? (e.g. Windows) Windows
• Beginning and period of the disturbance (e.g. since beginning of April; only in the evening) Beggining of August
• Upload a screenshot of the signal values. You can find them in the user interface of your cable router via 192.168.0.1

 Best Regards,

Karol

[Tina]

Hello and many thanks.

For a closer look at your internet connection send me the following informations in a private message:

full name

date of birth

address

customer number

your phone number (for possible queries)

Please reply here when you have sent the private message.

Best regards
Tina

[Karols]

Hi Tina,

Sent you a PM.

Kind regards,

Karol

[ERFD]

Hello Karols,

There’s been a malfunction in the return channel. Currently, the error rate is back in the normal range. Are the tests okay? Otherwise, a technician has to look over the connection.

Best regards Fred

[Karols]

Hi Fred,

There is significant improvement.

It seems like it's all good now.

Thank you,

Karol

[Wallace]

Hi Karol,

I like to read that. Is it okay if I close your thread?

Regards
Wallace