Internet & Phone 100 kabel stopped working suddenly

[Youss]

Hello,
I have been using the Internet & Phone 100 kabel for a month now and suddenly yesterday it stopped working. The internet led is blinking red. the router led is white and wifi led too.
Also I don't quite understand the invoice and how much I need to pay for this month. Thank you in advance for your answer.
Best Regards.

Edit @Youss Moving to the correct board.

[Moni_GK]

Hello Youss,

sorry that the connection does not work.

In which state do you live?

Greetings Moni

[Youss]

Hello,
I live in Bavaria.
BR,
Youss

[Moni_GK]

Hello,

I'll be happy to take a look at it.

Please send me a PN with your customer data (name, address, customer number and date of birth).

Then please contact me again here, if you have sent me the data.

Best regards

Moni

[Youss]

Hello,
Thank you, I just sent you a message with my info.
Best regards.

[Moni_GK]

Hello Youss,

I see you now have an open ticket on the hotline as well. My colleagues are already on it. We will inform you when the error is over.

But we can't accelerate it from here. I'm sorry.

Greetings Moni

[Youss]

Hello,
The ticket is now closed but it's still not working. Your colleagues said that it'll work again by yerterday afternoon but it didn't. What is the problem exactly and when will it be solved please ? Thank you for your help.
Best regards.

[Wallace]

Hi,

the router has been connected to the network for over 8 hours. Is it working again now?

Regards

Wallace

[Youss]

Hi,
Yes, thank you.
BR.