1

Frage

2

Antwort

3

Lösung

How to re-deliver the Kable device package?
Altan
Smart-Analyzer
Smart-Analyzer

Hello, thanks for helping. I am not good at German, for now, so I have trouble dialing the customer service by telephone. I have ordered a new Kabel from Vodafone, and the device should be delivered to me this morning, but I missed it because I had just moved into a new rented house, and I haven't changed the name tag at that time. So, DHL has returned the parcel. How could I get the parcel again?

 
 
 
1 Akzeptierte Lösung

Akzeptierte Lösungen
R4mona
Moderator:in
Moderator:in

Hi Altan,

 

Thank you very much for your feedback. Smiley (fröhlich)

 

Did you get a confirmation that the package will be sent to you again? Normally you get a link with the tracking as soon as we have handed over the router to DHL.

 

Kind regards

R4mona

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Lösung in ursprünglichem Beitrag anzeigen

7 Antworten 7
Lars
Moderator:in
Moderator:in

Hi Altan,

 

in which german state should the new connection run?

 

Best regards

Lars

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Altan
Smart-Analyzer
Smart-Analyzer

Thank you for your kind help. I am in North Rhine-Westphalia. I connected to a customer service rep and she said she could help repost the router for me.

 
 
 
 
R4mona
Moderator:in
Moderator:in

Hi Altan,

 

Thank you very much for your feedback. Smiley (fröhlich)

 

Did you get a confirmation that the package will be sent to you again? Normally you get a link with the tracking as soon as we have handed over the router to DHL.

 

Kind regards

R4mona

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Altan
Smart-Analyzer
Smart-Analyzer

No, I haven't received the email you mentioned. It's been a few days. The absence of broadband internet has a big impact on work and life. So I hope to receive the email soon. Thank you for your reply.

R4mona
Moderator:in
Moderator:in

Hey Altan,

 

when did my colleague order the reshipment? It can then take a little time until our logistics sends out the hardware.

 

I keep my fingers crossed that you won't have to wait too long.

 

Best regards

R4mona

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Altan
Smart-Analyzer
Smart-Analyzer

Great news, I have just received the router! Thank you for your kind concern. Wish you a great day.

R4mona
Moderator:in
Moderator:in

Hi Altan,

 

Thank you very much for your feedback.

 

I am really happy that you have received the router. 

 

If you have any questions again, please feel free to create a new post here.

 

Best regards

R4mona

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