How to re-deliver the Kable device package?

[Altan]

Hello, thanks for helping. I am not good at German, for now, so I have trouble dialing the customer service by telephone. I have ordered a new Kabel from Vodafone, and the device should be delivered to me this morning, but I missed it because I had just moved into a new rented house, and I haven't changed the name tag at that time. So, DHL has returned the parcel. How could I get the parcel again?

[Lars]

Hi Altan,

in which german state should the new connection run?

Best regards

Lars

[Altan]

Thank you for your kind help. I am in North Rhine-Westphalia. I connected to a customer service rep and she said she could help repost the router for me.

[R4mona · Accepted solution]

Hi Altan,

Thank you very much for your feedback.

Did you get a confirmation that the package will be sent to you again? Normally you get a link with the tracking as soon as we have handed over the router to DHL.

Kind regards

R4mona

[Altan]

No, I haven't received the email you mentioned. It's been a few days. The absence of broadband internet has a big impact on work and life. So I hope to receive the email soon. Thank you for your reply.

[R4mona]

Hey Altan,

when did my colleague order the reshipment? It can then take a little time until our logistics sends out the hardware.

I keep my fingers crossed that you won't have to wait too long.

Best regards

R4mona

[Altan]

Great news, I have just received the router! Thank you for your kind concern. Wish you a great day.

[R4mona]

Hi Altan,

Thank you very much for your feedback.

I am really happy that you have received the router. 

If you have any questions again, please feel free to create a new post here.

Best regards

R4mona