Frage
Antwort
Lösung
am 15.09.2021 14:34
Hello.
I need some help with internet set up. I am the new customer, received a contract and the device last week. I set up the vodafone station according to the video instructions, but internet is not working for more than 3 days already. The WIFI light on the Vodafone station is white, but the Internet one is red and blinking. Resetting doesn't help.
Could you please help me with the issue?
am 18.09.2021 19:54
Hello Frances111,
we will gladly take care of it. In which state do you live and do you have one or more antenna sockets?
Best regards, Martin
am 23.09.2021 09:42
Hello @Martin59
I live in Berlin (Prenzlauerberg, 10439) and I have 2 sockets. Let me know if more info is needed.
Thanks!
am 24.09.2021 16:54
Hello Frances111,
is it not working on both antenna sockets? Then a technician must take a look at this. Please send us the customer number, name including address and date of birth of the contract holder by private message.
Write here briefly when the data has been sent. Currently it takes a few days until we are back in the post 😞 If necessary, the technician via the hotline (0800-5266625).
Best regards Fred
am 26.09.2021 18:56
Thank you. Just sent a message with all the info
26.09
Regards,
Oleksandra
am 28.09.2021 12:30
Hi Frances111,
the technician will call you to arrange an appointment.
Kind regards
Marco
am 04.10.2021 20:25
Hello!
I haven't received any calls. When should I expect it? Could you please help me with that? It's already a month without internet.
Thanks
am 06.10.2021 15:07
Hello Frances111,
I see that an appointment has been made, which will take place tomorrow.
Best regards, Martin