[Eng] Internet not working since 02.07.21

[Leone]

Hi,

The Vodafone internet it is not working since Friday, 02.07.21.
I've restarted the router and called customer service but the internet still not working.

I need it fixed as soon as possible because I can't work without the internet.

Can someone help?

Thank you.

[Wolke3]

I am no official. But you might try and reset your router to the original state. I mean full wipe so you get standard settings back again. I had a random disconnect on Saturday which lasted until a technician came by to fix it in the afternoon Monday. And all he he did was a plain reset. 

[Jana478]

Hello Leone,

we are happy to help you, please give us some more information. What exactly is your contract and which router? Are the lights on the router still on or is everything off? Have you already disconnected the device from the power supply or reset it to the factory settings?

Do other residents have the same problems?

In which federal state do you live?

Many greetings

Jana

[Leone]

Hi Jana,
Thank you for your answer.
I'm in Berlin - 10963.
contract: Red Internet & Phone 100 Cable
router: Vodafone Station

Only the phone light is red all the others are white.
Yes, I've already disconnected the device from the power supply or reset it to the factory settings.
I've tried on different devices but the wifi is not working in any of them.

[pRo-Marco]

Hi Leone,

okay, let's check the connection. Please send me your name, address, day of birth and customer number by PN. Please also let me know here if you have sent the message.

Kind regards

Marco

[Leone]

Hi Marco,

thank you for your answer.

I've sent you a message.

[pRo-Marco]

Hi Leone,

I would like to get a technician to come and look at it on site. If that's okay with you, I need a mobile phone number so we can make an appointment.

Is the house accessible?

Due to the current developments, we have to take certain precautions. Therefore, we need to know if there are any symptoms in your household that could be related to Covid-19. Of course we don't want to offend you, but on the other hand we don't want to put more people at risk unnecessarily.

Kind regards

Marco

[Leone]

Hi Marco,

I've sent you a message.

[pRo-Marco]

Hi Leone,

the technician will call you to arrange an appointment

Kind regards

Marco