[ENG] No or very slow internet since last 2 weeks

[preetfzr]

Hello,

Its been more then 2 weeks since the major distribution occurred in our area (PLZ 15711). I was bearing with it as the issue happened on large scale. But since then there is not a single day we had a stable internet connection!! Now its on  the worst lavel since last Friday. I cant even use it for simple browsing. Its really a bigger problem for me as i have to do home office!

I tried to call to the technical support, but after holding for a 1 hour i gave up. Thats i am reporting this problem here. 

Can someone please help to get this connection issue resolved as soon as possible.

Thanks

Simer

[ERFD]

Hello preetfzr,

in your area, there’s a disturbance in the return channel. The colleagues of the hotline have opened 3 tickets to one problem for you so far. Unfortunately, we cannot speed it up at this point and a fourth ticket is not necessary. At the moment you can only wait for the colleagues to solve the problem. I’m sorry.

Best regards Fred

[preetfzr]

Hello Fred, 

Thanks for this information. 

But this is really impacting my daily work as i have to do the home office. Now i cant, because the internet is super unstable since last month! I am already exhausted with my mobile internet.

Anything you can do for time being as a workaround until the issue will be completely fixed?

Regards

Simer

[Wallace]

Hi Simer,

do you have a Vodafone SIM? Then please give me the phone number and I will book 50GB for 16 days. Alternatively, you can order a free SIM here and I can then book the data volume on it.

Regards

Wallace

[preetfzr]

Hi,

I dont have Vodafone sim but O2 and Telekom which i was using unti now to do my day to day job. I tried to order free sim from that link but it says, the sim card will deliver in 3 to 4 weeks.!!

Regards

Simer

[pRo-Marco]

Hi Simer,

I think this will take not so long and you will get the card in a short time.

Kind regards

Marco

[preetfzr]

Hello,

Its more then a month and issue is still not resolved. Today its completely service black out. What i can see from last 2 hours the red light is consistently blocking. I tried to contact to the technical service team but after a long wait, my call get disconnected. 

Its unfortunat the problem i am going through. My daily work badly impacted because of this super bad connectivity.

Any chance if you can help me to fix it urgently or i should change my connection to others provider

/Simer

[Tobias]

Hey @preetfzr,

we got a problem last week, my colleagues fixed that in a appointment last week. Is it better since 11.03 21:00?

Regards

Tobias

[preetfzr]

Hi Tobias, 

Thanks for your reply. 

Yes, I also got to know now the issue was fixed. But I am really afraid, of how long it will be last! as the same problem, I am experiencing since the 24th of Jan, and every time I got to know there is a regional problem going on and we are working to get it fixed. 

/Simer

[preetfzr]

Hi again, 

Again it disconnected again 2 times till now.   attached you can see the router DOCSIS status when it was down. 

/Simer