am 06.02.2022 14:13
Hello,
Its been more then 2 weeks since the major distribution occurred in our area (PLZ 15711). I was bearing with it as the issue happened on large scale. But since then there is not a single day we had a stable internet connection!! Now its on the worst lavel since last Friday. I cant even use it for simple browsing. Its really a bigger problem for me as i have to do home office!
I tried to call to the technical support, but after holding for a 1 hour i gave up. Thats i am reporting this problem here.
Can someone please help to get this connection issue resolved as soon as possible.
Thanks
Simer
am 08.02.2022 15:44
Hello preetfzr,
in your area, there’s a disturbance in the return channel. The colleagues of the hotline have opened 3 tickets to one problem for you so far. Unfortunately, we cannot speed it up at this point and a fourth ticket is not necessary. At the moment you can only wait for the colleagues to solve the problem. I’m sorry.
Best regards Fred
am 08.02.2022 16:29
Hello Fred,
Thanks for this information.
But this is really impacting my daily work as i have to do the home office. Now i cant, because the internet is super unstable since last month! I am already exhausted with my mobile internet.
Anything you can do for time being as a workaround until the issue will be completely fixed?
Regards
Simer
am 10.02.2022 11:12
Hi Simer,
do you have a Vodafone SIM? Then please give me the phone number and I will book 50GB for 16 days. Alternatively, you can order a free SIM here and I can then book the data volume on it.
Regards
Wallace
am 12.02.2022 00:07
Hi,
I dont have Vodafone sim but O2 and Telekom which i was using unti now to do my day to day job. I tried to order free sim from that link but it says, the sim card will deliver in 3 to 4 weeks.!!
Regards
Simer
am 16.02.2022 11:33
Hi Simer,
I think this will take not so long and you will get the card in a short time.
Kind regards
Marco
am 11.03.2022 14:48
Hello,
Its more then a month and issue is still not resolved. Today its completely service black out. What i can see from last 2 hours the red light is consistently blocking. I tried to contact to the technical service team but after a long wait, my call get disconnected.
Its unfortunat the problem i am going through. My daily work badly impacted because of this super bad connectivity.
Any chance if you can help me to fix it urgently or i should change my connection to others provider
/Simer
am 14.03.2022 07:30
Hey @preetfzr,
we got a problem last week, my colleagues fixed that in a appointment last week. Is it better since 11.03 21:00?
Regards
Tobias
am 14.03.2022 08:00
Hi Tobias,
Thanks for your reply.
Yes, I also got to know now the issue was fixed. But I am really afraid, of how long it will be last! as the same problem, I am experiencing since the 24th of Jan, and every time I got to know there is a regional problem going on and we are working to get it fixed.
/Simer
14.03.2022 14:34 - bearbeitet 14.03.2022 14:38
Hi again,
Again it disconnected again 2 times till now. attached you can see the router DOCSIS status when it was down.
/Simer