Connected without Internet, only speak english

[LW5]

I just received and installed a Vodafone WiFi 6 router and the Internet LED light has been blinking Red all day.  My WiFi says I'm connected without internet. 

Does anybody know how to get past the phone tree to speak with an English speaking technician?

[Claudia]

Hello LW5,

unfortunately there is no English speaking hotline, it depends on the call agent if he can speak English. Do you have a contract with Vodafone Kabel Deutschland? If yes, please send me a PM with the following details:

- your name

- the full address

- the customer number

- birth date of the contract owner

- a mobile number

- the MAC address of the router

Please answer here in this thread afterwards. If we have to send a technician he will need access to the house installation, can you grant him that? Please also inform us if there are symptoms in your household that might be linked to Covid-19.

Kind regards,

Claudia