Cannot connect to the internet with internet always flashing red (english)

[Yyyao123]

I have just received the rooter this morning. I have activated my account. My contract has began two days ago. However, I cannot connect to the internet. I have tried everything following the instructions on the website. It dose not work. I can only speak English, so I cannot call the hotline.

[Jana478]

Hello Yyyao123,

Unfortunately, we cannot always respond as quickly as we would like.

Please note that direct processing of service requests (faults, changes to master data or contracts) is no longer possible in the community, as there is no longer any exchange of personal data.

We are happy to support and help you with everything else.

Feel free to use our service channels on Twitter or Facebook.

* on Facebook: https://www.facebook.com/vodafoneDEservice

* on Twitter: https://twitter.com/vodafoneservice

English-language support is available there.

We'll help you quickly there if you haven't received any help yet.

Greetings Jana