Cable internet does not work

[NikolaD]

I'm living in Berlin 10317

Im using cable 100

My customer number is  ***

I woke up this morning and there were no internet. 

I restarted the router, and even pull it from the wall and waited for some time, but it is still the same. The internet led is blinking red. Please help me. I'm working from home, and it is my apsolute priority to have a stable internet connection, i was hoping that Vodafone's premium package can deliver this, but it seems that i was wrong.

Edit: Customer number removed

[NikolaD]

Hi,
I noticed that I didn't have internet access again, this morning at about 7h.
Can someone explain to me why this keeps happening?  

[Martin59]

Hello Nikola,

I can understand the abort, there was a short disturbance on the line.

How is your connection currently behaving?

Many greetings, Martin

[NikolaD]

Hi,
I have no internet, can someone help me with that?

[Kurtler]

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

I'm closing this old thread.

Best regards Kurt