Bad Internet Connection (English)

[liyujack]

Dear customer service,

This is your customer from ***, 81739.

I have your cable 1000 contract. however, the internet kept disconnect or bad connect. I should see it a lot time it even worse than my previous supplier's 20 mb cable.

Can you help me what is the problem. It is really slow time to time.

Best

Yu

EDIT: Board & address edited

[ERFD]

Hello liyujack,

welcome to the community 🙂

Sorry to hear that the connection keeps failing. Here a technician must look over the connection.

Please note that it is no longer possible to directly process service requests (faults, changes to master data or contracts) in the community, as there is no longer any exchange of personal data. We are happy to support and help you with everything else here. If it is very complex and should remain in writing, feel free to use our service channels on Twitter or Facebook. There we can take a closer look at the tickets and check this in detail. Feel free to refer to the post there.

Regards Fred