6 months internet problem

[Sameta]

Hello, please check below

My customer number is: 158475603

I am having problems with the internet connection on my Kabel1000 contract since the beginning of the year. Every day the internet speed drops to 0.2 MB/s every 2 hours, “extremely slow”. But I pay for 1000 MB/s. you sent 2 times technicians and you cant solve problem. But since 6 months, no device, no solution!!!!!

you should find a solution for me because i am paying hell of money and I am getting 0.2mb/s internet everyday! I have been different part of the world before and this internet service is worst service I have ever seen.

 if you can’t fix this issue you can not charge me 44.90 euro for this service because you can’t provide 1000 mb/s service to me. You are providing %0.1 of your stated speed. Please fix this problem asap. I am contacting with you since 6 month and no improvement!!!!!!!

in that case you should cancel all my contract without any fee.

 

[Kurtler]

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via WhatsApp 

The forum is now just a customer helping customer forum.

Best regards Kurt