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am 03.08.2022 20:30
Hello, I recently activated my Vodafone DSL service using the EasyBox 805 modem/router provided by Vodafone. Unfortunately, after successful activation of the EasyBox 805, I am unable to access most websites. I can use google but cannot access major news sites or even Vodafone's website. Even so, the limited existing access to select websites like google is extremely unreliable and only works some of the time.
My German is not good, so I was unable to get much help from the Vodafone Installation Department when I called. I have tried to the troubleshoot by performing the following steps:
I work from home and need my internet to be reliable. I have had so much trouble getting this internet set up with Vodafone. After two no-show appointments from Vodafone's technicians and multiple calls and conflicting advice from Vodafone representatives over the last two months-- just to get the internet activated --I am extremely disappointed that the internet doesn't even work the way it should after the long-awaited succesful activation. Please help!
am 04.08.2022 09:04
Hi,
I'm sorry that your connectoin does not work properly yet.
did my colleagues open a technical ticket already?
If not contct them either via phone: 0800 172 1212 or on our Facebook or Twitter accounts:
Reards,
Jens
am 04.08.2022 10:53
Hello Jens,
We have tried calling the installation hotline (0 800/172 12 01). Yesterday, they told us their internal system is down and to call back later. Today , we tried calling again and they have an automated message telling us to call back later. We tried calling Customer Service (0 800/172 12 12), which kept us on hold for an extremely long time that we even wondered if the system was actually going to connect us with someone. Looking at several of the other posts in the community, it appears that access to a few select websites is a common issue with Vodafone internet, but I do not see a clear solution. listed anywhere. I also tried using the ethernet cable to see if there was a difference in the internet, but it did not fix the problem.
am 04.08.2022 12:04
I currently have no information about a general problem with our DSL connections. For an individual check, I recommend that you contact our support via Facebook or Twitter.
You also can call 0800 1721212 or you can use our Netz-Assistent: http://www.vod.af/Netz-Assistent
Regards,
Jens
am 04.08.2022 19:49
1. I called the 0800 1721212 and a representative told me I would receive a call back, which I never did.
2. I ran the Netz-Assistant, which instructed me to unplug the EasyBox from power and then restart after 3 minutes. As I previously mentioned, I have already tried this (multiple times now) and the problem is not fixed.
3. Contacting support via Facebook or Twitter requires me to have either a Facebook or Twitter account. I do not understand why I do not have the option to contact Vodafone's support for an individual check on Vodafone's website? This seems like it would be the most logical platform for Vodafone to help their own customers.
am 05.08.2022 12:52
If a technical ticket has been opened you will receive updates via SMS or pone as soon as there are news. If no ticket has been opened you can report an issue vie one of the ways mentioned before.
Regards,
Jens