Hello Heike, thanks for the reply.
I have gone through the checklist here: http://www.vod.af/DSLCheck
I have also gone through the steps to troubleshoot the problem via my handy on LTE, as linked through the QR code here, but at the end after unplugging and replugging the modem for 3minutes, there didn't seem to be a further step to actually report the outage: http://www.vod.af/Netz-Assistent-DSL
In general, whenever the issue of disconnection occurs (which sometimes more than 5 times during the work day), I simply unplug the router, plug it back in and hope for the best. Sometimes this resolves in in a few minutes, other times I need to wait 15-20 minutes before internet returns.
When this happens, I also check the modem, diagnostic, and recieve the following error:
Error Internet Connection IPv4: Not connected. IPv6: Not connected. Web service cannot be reached
Can Vodafone confirm from their end that my connection is dropping with such frequency?
