No internet since instalation

[RDL]

Hello,

I've got DSL installed on my house on the 28/08 and since them I have no internet connection. It worked for 10 min and after that stop completely.

On the Fritz!Box page I can see there is some connection but when I try to connect in any device always shows "No internet available". And also, on the Fritz!Box page there always a fail into the IPv6 and always shows some problem to stablishe connection between the device and the provider (Vodafone).

Can you help me with this issue?

Thank you,

Rodrigo

[MariaK]

Hello RDL,

we moderators no longer offer individual support here via the forum.

But we are happy to help you. For this we need personal information from you.

Please contact us via one of the following channels:

Your contact to Vodafone - Vodafone Community

Facebook service page at www.facebook.com/vodafoneDEservice

Twitter service page at www.vod.af/vfservice

Or via WhatsApp chat at 0172 1217212

Network Assistant: https://vod.af/DerNetzAssistentHilft1

Thank you.