No internet since 2 days!!!!!!!

[Apoorva]

Hello 

I'm very disappointed with vodafone as I've had no internet for the past 2 days straight. The router led is always on red and just does not connect to the internet. When I saw in the app initially it was supposed to get over in 2 days but then I check it again and the date has been postponed till Dec 1. I mean this is no joke to be without internet for such a long time period without having any proper intimation or accessibility to the customer care . Does anyone also have this problem in Mannheim region ??? 

[DennyW]

Hi

You can reach our customer service via the written contact channels. If the fault clearance takes a long time, you can also be offered a temporary solution.

Kind regards
Denny