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Excess billing each month
Nniravv
Daten-Fan
Daten-Fan

I am getting excell bill each month, not able to reach to Helpline as it's german and there is no email I'd or option where I can reach out to. My contract is of 20 euros bit getting charged 45-50 each month 

1 Antwort 1
reneromann
SuperUser
SuperUser

@Nniravv  schrieb:

I am getting excell bill each month, not able to reach to Helpline as it's german and there is no email I'd or option where I can reach out to. My contract is of 20 euros bit getting charged 45-50 each month 


Check your bill for any sign of what causes the excessive amount.

But please be also aware, that your contract may include only a limited amount of months with a reduced fee at the start (usually 6) and then increases to the regular fee of the chosen contract.

 

E.g. you get 6 months for 19.99 € and then it increases to the regular price of 39.99 € or so (depending on the tariff plan).

 

And the other thing: Not all calls are included in landline contracts - usually only calls to other landline are included in a flatrate, calls to mobile numbers are charged on a by call basis. And calls abroad are not included at all if not special options have been chosen.