Possible SIM hack / account compromised

[LizaR]

Hello Vodafone Community,

My Vodafone mobile number may have been compromised. Someone has hacked my Telegram account linked to this number. I have PIN enabled on my SIM, but I am worried about unauthorized access or SIM‑swap attempts.

I need urgent guidance on:

• How to secure my SIM immediately

• How to prevent any unauthorized porting or changes

• How to get a new SIM with the same number if necessary

Any advice would be greatly appreciated.

Thank you,

Liza

[R4mona]

Hi @LizaR,

Thanks so much for reaching out. 👍

We understand how worrying this situation must be. Your security is our top priority. Please contact our service team, so we can block your SIM, check for unauthorized activity, and guide you through getting a secure replacement. 

We're here for you! 💬🔒

Kind regards,
R4mona