New Sim Card doesn't work

[DavidTF]

Hello,

On Monday 21 I ordered a SIM card, the identification process was successful (using AUTHADA) and finally yesterday I received the SIM card at home. Today I tried online, by phone and even by a branch to charge it and it was impossible, they tell me that apparently the phone number is not registered in the network.

I have a voucher but I can't use my phone, can you help me?

BR,

David

[Sibo01]

Hello DavidTF,

please send me a private message with your phone number and password.

kind regards

Sibo01