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Antwort

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Lösung

MeinVodafone/MyData shows information about a different person (CallYa Customer)
GreenAsh
Daten-Fan
Daten-Fan

Hi,

a couple of days ago I bought a prepaid CallYa sim card in Vodafone store (found it with Google Maps), the sales person activated it. Today I installed  "MeinVodafone" app, and logged in via mobile network, and I was confused because the "My Data" section showed incorrect information: wrong salutation, first name, surname, and address. Looks like it shows information about a different person.

Could someone help me with information about how I can correct this info: salutation, first name, surname? And how can I get customer password, "Kunden-Kennwort"?

Thank you in advance.

1 Antwort 1
DennyW
Moderator:in
Moderator:in

Hello @GreenAsh 

 

It's best to go back to the store to clarify this. Something seems to have gone wrong.

 

Kind regards
Denny

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