unable to request activation code

[likitha]

Hello 

As a part of moving process I took over the existing contract of vodafone internet from june. I received a post to request activation code but when i tried to do that using customer number it shows an error saying that it is not a valid customer number.

please help me regarding this issue

Thank you

[Andre]

Hey liktitha,

If you take over a contract from the previous teanant you'll get a new customernumber.
Which kind of product are you using , dsl, cable or a mobile contract?

Cheers,
Andre

[likitha]

It is cable and I have a recieved a post with customer number and i tried using that 
i didn't get any post after that

[Andre]

Then my colleagues will have a closer look into this.

In which federal state are you living?

Cheers,
Andre

[likitha]

Thank you for your support 

I'm living in Koblenz, Rhineland-Palatinate. pincode 56070 

[Tina]

For a closer look send me the following informations in a private message:

full name

date of birth

address

customer number
 

Write a short reply here afterwards.

[likitha]

Hello

i've sent you the details you asked

[Nancy]

Hello likitha,

ich habe alles fertig gemacht und den Aktivierungscode los geschickt. Leider haben wir von Dir noch keine verifizierte E-Mail-Adresse hinterlegt, deshalb bekommst Du ihn per Post.

Viele Grüße

Nancy

[Shahidnalakath]

Hello 

I took a new contract of vodafone cable internet from July.  but i did not recieved any activation code. this is stopping me to add the new contract in the myvodafone portal.

i tried request new activation code as well. but it is giving the error as invalid customer.

How to get the activation code in email??

Thank you