Frage
Antwort
Lösung
am 19.02.2021 17:15 - zuletzt bearbeitet am 19.02.2021 17:20 von CommunityTeam
Hey guys,
I have a redS which I got together in a combo with home internet wi-fi.
As I am a digital nomad and I'm always traveling -plus now also lost the simcard and I'm not in Germany to have one new shipped-, I want to stop the mobile contract, but keep Internet at home.
Can you please help me to stop the phone contract from today?
My number: ***
Edit: Phone number removed. Please do not post personal data.
am 21.02.2021 12:47
Hi lucio7,
contracts with the Red tariffs have a minimum term of 24 months and cannot be terminated before. How long do you have the Red S contract?
Kind Regards
Bernd
am 21.02.2021 15:25 - zuletzt bearbeitet am 22.02.2021 16:54 von HeikeF
Hello Bernd,
Thank you for following up!
Yes, it's been 2 years at the beginning of February, see the picture here from the original order confirmation:
xxx
Anything else needed from my side?
Edit: Please don´t post any private data( even ordernumbers) here.
am 22.02.2021 17:09
Hi lucio7,
would you please send me a private note for that with your mobile numer and the password.
Thx a lot an best regards
Heike
am 23.02.2021 01:50
Thank you, Heike!
Sent.