Neuer Mobilfunkvertrag

[JessKate]

I just tried to call Vodafone and speak German with the operator, but she hung up on me because apparently my German wasn't good enough, so now I am just going to do this in English. 

I placed an order for a new simcard. When I placed the order it was for 29.99 per month. When I received my order confirmation it was 39.99. I already have Vodafone cable and my husband has a Vodafone mobile phone contract. I have been with Vodafone as well for the past two years on a contract. 

If the original order of 29.99 per month cannot be honoured, then I would like to cancel the whole order.

Kind regards,

Jessica 

[ttwa2011]

@JessKate 

That was just a read receipt from the internal system. That doesn't mean that @BerndD  has already read the PM. You will definitely get an answer. Please be patient.

Question: Have you already received the Gigakombi in the last 2 years or would you like to benefit from it for the first time?

The Gigakombi is a combination benefit that is granted as long as eligible tariffs exist. The advantage therefore does not have to appear in the contract documents of the mobile phone contract. If you use one of the cable tariffs listed here from page 4 and your husband's contract has not already been combined with the cable contract, you will definitely get the Gigakombi and don't have to worry.

[JessKate]

@ttwa2011 Thanks for your answer! Ok, then I will wait a little longer 🙂 No, I have never used the Gigakombi before., that is good to know. 

[Su]

Hi JessKate,

sorry for the time you had to wait!

I answered your DM yesterday.

Please tell me if you need still support.

Sunny greets

Su