Incorrect contract

[arifroni]

Hello

After canceling my previous contract, i was called by vodafone and they offered a discount on a new contract. After the phone call, i got a summery contract and there was no mention of that discount. my contract started that day (25th march). I called vodafone yesterday and they said they will get back to me within an hour. Still the hour hasn't passed 😕

What should i do in this case? I have no proof that the person on the phone told me I will get the discount. Can they lie and get me in a contract like that?

[Su]

Hi arifroni,

I´m sry you had a bad experience.

Did the colleague get back to you?

Greetz

Su

[arifroni]

No, not yet, unfortunately 😞

[Andre]

Hey arifroni,

i'm sorry to hear that this is still unsolved.

Feel free to send me a private message with your mobilenumber/customerpassword.
I'll have a look into it.

To send me a private message, please click on my name/avatar -> then the big red Button on the right side "sende Diesem Nutzer eine Nachricht".

Cheers,
Andre

[arifroni]

i sent an msg to you today.