slow kabel internet : 10% of my speed

[anasmatic]

Hi Vodafone,

My speed is too slow, that it takes ages to download games..

I have kabel connection 500Mbit, but I recive avrage 50 via wifi and 90 via lan

I recived a new router from you recently after my late one died.

your speedtest webservice says I recieve the full speed from infrastrcuture to my house, but it is decrease dramaticly after passing my router.

please check the image below..

I tried to follow your tips and restart my router and check my connection, but no good.

I want to stress that this is not my first issue with vodafone.

I also want to remark that you have a great customer service,
I wish your internet service was as half good as customer service, you would be the best ever !

have a nice Christmas,

[Martin59]

Hello anasmatic,

could your request be solved in the meantime?

If not, please answer a few questions in advance.

How long has the problem existed?

Is the malfunction permanent or only at certain times?

What is the upload speed like?

Best regards and a good start into the new year, Martin

[anasmatic]

Hi Martin,

Sorry for late reply,

- Problem started in December shortly after I received my replacement router.

- this answer is permanent , for more details :

- - a: on default router settings network used to break every day 2 or 3 times on my phone and TV box, also speed was 10% of promised speed, and speed test analysis said that I receive the full speed from isp but it drops on my router.

- - b: then I split my wlan to 2.4 and 5 GHz, on 2.4 no interruptions but speed does not exceed 50 mbps, on 5 ghz speed is good but I encounter interruptions many times a day on phone, tvBox, and laptop.

Upload speed on 2.4ghz = 50

Upload speed on 5ghz = 60

Upload speed when i disabled split wifi option = 40

Thanks Martin and happy new year for you.

[Claudia]

Hello anasmatic,

so you got full speed via LAN with the old router? Some signals are a bit low, please check a different coaxial cable. Send a speedtest with time stamp so we can check the line, please make sure to use a direct ethernet connection.

Kind regards,

Claudia

[anasmatic]

Hello,

I'm sorry, I don't have access to another cabel.

This week I got a major drop in the internet, effects my work vpn and other services.

This is a screenshot of all my speed tests.

You can see I had a difficult history, 

Recently I got some speed but with interruptions.

Thanks.

[Martin59]

Hi anasmatic,

I would like to send you a technician, because some signal values are not ok.

Can you please send me a PN   with a current mobile number, the info if you can access the house amplifier and if there are signs of Covid-19?

Best regards, Martin

[anasmatic]

Thanks, 

I sent a dm for you.

Sorry for late reply

[Claudia]

Hello anasmatic,

please give us information about the access to the house amplifier and if there are symptoms in your household that might be linked to Covid-19.

Kind regards,

Claudia

[anasmatic]

Hi,

For covid-19, no symptoms within the house hold, we also haven't contacted with other people since months.

For house amplifier, I dont understand what you mean.

If you mean the cable slot, there is one in my living room near the router.

If you mean some sort of infrastructure in the building, then I have no knowledge of this.

Thanks

[pRo-Marco]

Hi anasmatic,

the technician has been assigned and will call you to make an appointment.

Kind regards

Marco