merge contracts

[alinasw]

Hi! I took a mobile phone contract 2 years ago. At the same time, without realising, I took a TV contract as well, which I subsequently tried to cancel but didn't manage entirely. In March I had to take over the internet contract in the new house which was also Vodafone. How can I merge them? I managed to add the internet contract to MyVodafone but I can't seem to be able to get into my mobile phone account. I now have several client numbers associated to my phone contract and no working password. 

I would be really grateful for some help. It all seems so unncessarily complicated...

Thank you in advance!

Alina

[Tina]

Hello alinasw,

I understand you correctly that you can log into your customer portal account? But not all contracts are stored there? Before I can help you, please tell me in which federal state you live.

Best regards

Tina

[SD1]

Hi there,

I have same issue with adding my new Kabel contract with existing DSL account.

When i try to add this, it say that Customer number is not valid.

Can you please help me?

thanks

SD

[Torsten]

@SD1 please open your own thread, free riders are not welcome here and the mods only help the thread creators. Please also state your federal state in your thread.