failing to cancel Sicherheitspaket

[Jing17]

My contract started in Dec 2021 with Security Package, which can be canceled after the first month (or so was I told). I have sent a letter to confirm my wish for cancelation, but nothing has happened. To this date, I am stilled getting billed for this. Also, when I called the customer center I was told it can not be cancelled on the phone... while very disappointing, I hope someone can help me to solve this within this forum.

[Torsten]

Unfortunately, no one can help you here, as this would require access to your customer account. However, this support ended here on August 15th, 2022, here is now a pure customer-help-customer forum.
Contact social media support on Facebook or Twitter, you can also get support in English there.