Vodafone extended my cancelled contract.

[MaMaMia3]

Hi guys, 

here is the timeline:

31.05.2021

I sent an E-Mail to "[email protected]", and ask them to change my current contract to "Red Internet &Phone 50" after the end of my current contract which is "2play FLY 400". The end date of my current contract is 26.10.2021.

09.06.2021

Zeit: 16:03

However, Vodafone Team didn't reply to me. So I sent an E-Mail again. Please check the following picture.

Zeit: 17:35

Meanwhile, I applied the "Kontaktformular" on the Vodafone website to cancel my current contract.

Zeit: 17:50

I got a reply from Vodafone, they offer the "Red Internet &Phone 50" for me for 29.99 Euro. However, on their homepage, the same product costs only 19.99 Euro. So I don't want this offer.

Zeit: 18:20

I got a confirmation E-Mail of the order "Red Internet &Phone 50"  from Vodafone.

Zeit: 19:09

Since the price is higher than the price on the homepage. So I applied the "Kontaktformular" on the Vodafone website again to cancel all the contracts.

10.06.2021

I got another confirmation E-Mail of the order "Red Internet &Phone 50" with the price of 29.99 Euro from Vodafone which added PDF.

I was thinking that they needed time to process my request for contract cancellation at 19:09 09.06.2021.

So I didn't reply to the email again.

30.06.2021

Just to be on the safe side. I called the CallCenter at 14:15 this afternoon. I had a call with them which last for 12:01 and I repeatedly confirmed that they had canceled all my contracts. After 26.10.2021, they will not charge me any fees. Their answer is yes.

19.10.2021

I was checking my bill. And I found out that Vodafone extended my current contract to 26.10.2022 without my permission in any kind. So I sent an E-Mail to them immediately. Ask them to correct it.

31.10.2021

They charged me 49.99 Euro for my current contract "2Play Fly 400". And I stopped this deduction.

Long story short, I have communicated with the Vodafone team serval times per E-Mail.

And they have only one answer: "We have confirmed your contract change. So we will charge you until 25.10.2023 "

Yes, you heard it, until 25.10.2023, even though in picture 7, as you can see, the end date is 26.10.2022, suddenly it changes to 25.10.2023, I don't understand what is going on. 

From that, you can understand how crazy and unreliable the E-Mail service staffs are. So I decided to ask for help from you guys.

Here is the main proof summary:

1. The call record proofs that I have canceled my contracts in time.

2. The charge of 49.99 Euro on 31.10.2021 proofs that they didn't really process my request on 09.06.2021 for a change in contract.

All in all, they didn't do anything, and now they just want to charge me until 25.10.2023.

Now I only have one proposal, please send me a confirmation which confirms that the contract "2Play Fly 400" ended on 26.10.2021 already. And a confirmation of contract "Red Internet &Phone 50" doesn't even exist.  And withdraw all unreasonable deductions.

I hope that I have stated things clearly, if you have any questions just ask.

[Torsten]

You wrote to the wrong Vodafone company. The company responsible for you cannot be reached at the email address you linked as a screenshot; the old Unitymedia email address ([email protected] or [email protected]), as on the invoice, still applies here and order confirmation is available.
Thus you have not effectively revoked and the contract is binding on both sides.

[MaMaMia3]

Hallo Torsten,

Danke für die Antwort, aber ich habe auch das Callcenter angerufen und während meines Kontakts mit Vodafone hat mir keiner der Mitarbeiter gesagt, dass die von mir gesendete Adresse falsch ist, also glaube ich nicht, dass die von Ihnen genannte E-Mail-Adresse tatsächlich ein Problem darstellt.

Mein Vertrag wurde unterschrieben, bevor unitymedia von Vodafone aufgekauft wurde, also war ich die ganze Zeit über mit dieser E-Mail-Adresse in Kontakt.

Ich habe das Gefühl, dass die Kommunikation mit Vodafone ineffektiv ist, sei es per E-Mail, Callcenter oder hier. Ich habe Beweise gesammelt und mich beim Verbraucherrat und bei der Datenschutzbehörde beschwert. Ich danke Ihnen auf jeden Fall für Ihre Antwort.

[R4mona]

Good morning MaMaMia3,

I understand that you are disappointed.

I have just checked your customer account again. My colleague Ida has given you all the facts that are visible to us in our system. The only cancellation we have received is dated 19.10.2021 and is therefore too late for both the cancellation of the 2play FLY 400 and the cancellation of the Red Internet & Phone 50.

I'm sorry I can't give you any other information than my colleague.

Kind regards

R4mona