Vodafone Station not connecting to the Internet

[Nucelar]

Hello,

Sorry for the English but I don't speak German yet. I'm living in Baden-Würtemberg. I started my contract with Vodafone on September 15th and when I received the Vodafone Station I connected it to the network but it doesn't seem to connect to the Internet. I did several resets, I unplug and plug everything back several times, I left it a hole day... Nothing seems to work.

I don't know what else to do. I would appreciate the help.

Thank you.

[R4mona]

Good morning Nucelar,

I am very sorry that your connection is not yet working.

Please be so kind and send me a PN with the following dates: Customer number, name, address, date of birth, state and current mobile phone number.

Please report back here as soon as the message is out. Then we will be happy to take care of your request together.

Kind regards

R4mona

[Nucelar]

Hello Ramona,

Thank you for your time. I just send you the PM.

[R4mona]

Hi Nuclear,

Thank you very much for your data. 

I have just recorded a ticket for you. This will be sent to our internal technology department for analysis. My colleagues will try to isolate and resolve your problem via remote maintenance. If this is not successful, a technician will contact you to arrange an on-site appointment. Together we will find a good solution for you.

Kind regards

R4mona