Thank you for leaving me without internet

[madmax18]

Good afternoon,

*

today i have no internet, and i'm using now my 4G mobile;

i have went to the vodafone store to verify my new contract the 24 of january which have been cancelled.

No new router has been send and i needed to send the old one before the 22 of february.

I'm working from home tonight and i cannot do it, so i need to drive 100 KM

I'm out of the country one week and coming back working directly with no internet.

** ironic mode on***

Thank you for canceling my internet and  showing me that you are talking with each other in VODAFONE.

thank you for complicating my life, abd for your greate support

** ironic mode off***

Kundennummer entfernt, alter Thread hier, MS

[Wallace]

Hi madmax18,

welcome to our community.

We'll be happy to take a look at it. Send me your customer data (name, address, customer number, birthday, current phone number) in a private message and then let me know here that you have sent the data.

Regards

Wallace

[madmax18]

Halo Wallace,

Mp sent,

Danke

[Claudia]

Hello madmax18,

I couldn't find a contract under the customer number you sent. Please check your confirmation of order again and send me the details. Reply here afterwards.

Kind regards,

Claudia

[madmax18]

Hello,

It seem that i have now two customer numbers:

old one : ***891050
new one : ***305588

Yesterday , i have plugged the new router, at 06H00 the router rebooter twice

i cannot connect the admin webconfig using the passowrd on the box :

Invalid username or password.

it is a Technicolor CGA4233DE

Firmware version: 19.3B57-1.0.41

I need a proper internet ,otherwise i have top go to the office !!!

******* angry customer ************

What a mess, this is not funny anymore!!!

i did every thing correcgt and i still get.....

******* angry customer ************

[madmax18]

Now I have this:

Liebe(r) ....., Ihr Anschluss führt zu Störungen in unserem Netz. Wir müssen ihn umgehend warten. Das übernimmt kostenlos unser .

.. Er vereinbart dazu einen Termin mit Ihnen. Ihre Auftragsnr. ist die ..... Unsere Techniker halten sich an die Empfehlungen der Gesundheitsbehörden. Helfen auch Sie mit: Halten Sie Sicherheitsabstand und sorgen Sie vor dem Termin für gute Durchlüftung. Vielen Dank! Freundliche Grüße, Ihr Vodafone-Team

[Wallace]

Hi,

a technician will be in touch soon to arrange an appointment with you.

Regards

Wallace

[madmax18]

Hello,

The technician has arrived today, a filter was installed. 

I still not having access as administrator to the router even using the password in the back sticker. 

I still not have been charged to the Internet service for January and now February. 

Regards,

Omar

[Thomas]

Hi madmax18,

had you changed the password? If not, try resetting the router. You can do this via the small opening on the back. Go in there with a pointed object and press until the router restarts.

The contract is not charged for the first 6 months.

Regards

Thomas

[madmax18]

Hi Thomas,

I didn't have the chance to change the password, 

I'm using the password on the box and the sticker on the back of the router but still saying user or password incorrect. 

I have pushed the reset button for 30 s until all the light have gone, still no luck.

I cannot access the router on http://192.168.0.1.

Regards