Thank you for leaving me without internet

[madmax18]

Good afternoon,

*

today i have no internet, and i'm using now my 4G mobile;

i have went to the vodafone store to verify my new contract the 24 of january which have been cancelled.

No new router has been send and i needed to send the old one before the 22 of february.

I'm working from home tonight and i cannot do it, so i need to drive 100 KM

I'm out of the country one week and coming back working directly with no internet.

** ironic mode on***

Thank you for canceling my internet and  showing me that you are talking with each other in VODAFONE.

thank you for complicating my life, abd for your greate support

** ironic mode off***

Kundennummer entfernt, alter Thread hier, MS

[Thomas]

Hi madmax18,

please check whether access to the router with the data from the sticker is now possible again.

Regards

Thomas

[madmax18]

Good morning Thomas, 

I have tried , I still don't have access:

Username or password incorrect 

The user name I cannot change(admin)

The password is the default one( from the sticker on the back of the router).

Regards, 

[Moni_GK]

Hello madmax18,

You also pay attention to upper and lower case?

If all this does not work, then we can gladly replace the router free of charge, all right?

Greetings Moni

[madmax18]

Hello Moni,

Sorry for the late reply, I have respected the lower and upper case and still not working.

Could you please proceed to send a new router .

One important question : do my actual router still work until a receive the new router?

if not ,please let me know as I'm working from home.

Regards

[Moni_GK]

Hello madmax18,

the old router will work until the new one is connected. This makes the transition seamless.

I have set the swap for you and the new router will come in the mail. Once it arrives, please send us the old device back free of charge.

Greetings Moni

[madmax18 · Accepted solution]

Good afternoon Moni,

The new router is on now, I can access it as admin, the old router has been shipped back today. 

One last thing,  I would like to disable the hot spot and activate the Vodafone router on bridge mode as I have my own router ( it has set like this on my old 4 year configuration).

Thank you very much and have a nice day.

Mit freundlichen Grüßen 

[Wallace]

Hi madmax18,

I have activated the Bridgemode for you.

Is it okay if I close your post?

Regards

Wallace

[madmax18]

---

@Wallace  schrieb:

Hi madmax18,

I have activated the Bridgemode for you.

Is it okay if I close your post?

Regards

Wallace

---

Thank you Wallace, 

You dans close this post, 

Mit freundlichen Grüßen