Technician has not shown up

[RedInternet]

I bought Vodafone red internet via cable in Dec. Dec 29 the technician had to come and install the setup box in the basement since this is a new apartment. Ever since I am waiting for the technician. *** is my customer number. Can someone pls help me. This is very disappointing 

Edit: deleted your customer number. 

[Claudia]

Hello RedInternet,

it is annoying that the technician did not show up :/. Did you get a new appointment? If not, please send me the following details via PM:

- your name

- the full address

- the customer number

- birth date of the contract owner

- the MAC address of the router

- a mobile number

Please reply here in this thread afterwards.

Kind regards,

Claudia