Router is sent to wrong address

[Ganbarov]

Hello,

I have ordered a Vodafone Kable internet, which comes with a router. The problem is that the router was sent to the wrong address. I live in Hamburg, but the router is sent to somewhere in Berlin. Neither I ever lived in Berlin, nor I entered that address anywhere in the forms. I have contacted customer service, but they redirected me here to "contact English speaking colleagues". I would appreciate if you could help me to solve this issue.

[Stephan]

Hi Ganbarov,

welcome here in our Community.

How do you know that the router goes to Berlin? Do you already have some contract details?

For a closer look I need some information from you. Please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

PS: And by the way: this forum is no live chat. It can take some days until someone responds here. That's why I'll close your unnecessary new post.