Revocation Internet Contract / Confirmation of termination

[Raif]

Hello,

On 04.10.2021 ı sent email to kabel-widerruf@vodafone.com to revocation my internet contract with cancellation order form, but still havent recieved the confirmation of the termination. You can also find 'cancellation order form' attached to this post. 

Additionally, today ı got a package from DHL. I guess it is a modem for the internet. Should I return it now? Or should ı wait for the confirmation to the revocation of my contract? 

And also, is this the return address?

Vodafone Germany
c / o DHL Paket
Am Tower 222
90475 Nuremberg

Please let me know If there are any further actions for me to take.

Best regards,

***

Community Team: Removed attachment and name for data protection reasons

[Nancy]

Hello Raif,

you will definitely receive a confirmation of your cancellation. This may take a few days. Check the package to see if the router is inside. A return label is in the package.

Best regards

Nancy

[Sanysan]

Hello, 

I have received the email confirmation today with stating revocation has been accepted. There after I received an  email with the cancellationconfirmation letter and retoure address in pdf attached today.  My concern is, as stated in the letter my termination date is 3rd June 2022. But I have revocated from the contract because the internet for my room cannot be established when technician was here and therefore it is of no use for me keeping the device for a month long. I want to know is it okay to send back the package to the given address at this moment? or do I need to wait until the contract termination date and then only send it? Please advice me. 

And one more thing, I have not received a retoure label within the package when I received the box. So will I receive the retoure label by DHL in upcoming days to my email address? Because, as far as I know the retoure charge is beared by Vodafone and I do not want to take it on myself without having a retoure label.

Thank you.

Regards,

Sanysan

[Tina]

Hello Sanysan,

welcome to our community. It's nice that you are contacting us.

So that we can help you with your request, it is basically first of all necessary that you create your own post with a short description of your request.

Principle: The device can be returned at any time.

Best regards

Tina