Request to change Vodafone Kabel Tariff Plan

[Gani_]

Hi Vodafone team,

I am currently on 'Internet & Phone 1000 Cable' Tariff plan and I am completing my first year of the contract on 23.04.2021.

As suggested in the beginning of the contract, I request to change my tariff plan to 'Red Internet & Phone 250 Cable'

Look forward to your assistance.

[Grit]

Hello Gani_,

you're a little late. The changeover takes place on the exact day and the second part of the term begins with the changeover. However, this is not possible retroactively. The 250 Mbit/s are listed in the order confirmation? In which federal state do you live?

Regards

Grit

[Gani_]

Hi Grit,

I cannot be more early. I am currently in Dresden, Saxony. 

Since I moved from one apartment (Vodafone DSL) to another in April. 2020.

The Vodafone agent in Dresden transferred my contract to Vodafone Kabel with an extended 2-year contract with an offer to 'Internet & Phone 1000 Cable' at 19,99 Euro and asked me to downgrade in May 2021 if at all I want internet connection at the same price.

That's the reason,  I am proactively asking to downgrade my Internet plan so that it fit the same price. I am also GigaKombi customer. If you need to check, I can provide the contract and other details in a private message.

[Stephan]

Hi Gani_,

I think there’s been a little misunderstanding with my colleague. We would like to take a closer look.

Please send me a private message with the following information:

your name

your address

date of birth

customer number

e-mail address

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

[Gani_]

Hi Stephan,

I have sent a private message with the details as required. 

[Stephan]

Hi Gani_,

thanks for your pm.

I had a look in your contract details. After the first year you can change to Red Internet & Phone 200 Cable to 39,99 Euro per month.

If that's okay for you, please let me know and I'll change the tariff for you.

Regards

Stephan

[Gani_]

Hi Stephan,

Thanks for looking into the details, appreciate it.

I also happen to look at my contract sheet that had additional papers and found out that I also have the possibility to change it to the tariff Red Internet & Phone Cable 100, based on my usage consumption I would think this would suit me better.

Request to update my tariff plan to Red Internet & Phone Cable 100 and look forward to your confirmation after the change. Thank you.

[Stephan]

Hi Gani_,

no problem. I'll change the tariff for you.

The change will be carried out today and you'll get a confirmation in the next few days.

Regards

Stephan

[Gani_]

Appreciate the prompt resolution, Stephan. Cheers!

[Nancy · Accepted solution]

Hello Gani_,

no problem, your new tariff is now active.

I will therefore close your post.

Best regards

Nancy