Rechnung

[ustcxu]

I canceled my Vodafone hotspot contract in April and also got the confirmation letter. But Vodafone still continues charging my bank card every month until now. I called the cumstom service but they can not fix the problem. 

Please stop the bank account bonding to my vodafone Kunden and return the fees Vodafone charged in last two month. 

My Kunden Nr. is ***

*** @ustcxu, personal data removed! Please don't publish sensitive data. ***

[Nancy]

Hello ustcxu,

which date was confirmed to you as the end of the contract?

I would be happy to take a look at it. Please send me your customer number, name, date of birth and address by private message.

Then report back here in the thread.

Best regards

Nancy

[Nancy]

Hello ustcxu,

ich habe nachgesehen und der Vertrag ist beendet. Wir buchen deshalb auch nicht mehr von deinem Konto ab. Mitte Mai wurde dir auch dein Guthaben überwiesen.

Viele Grüße
Nancy

[Thomas]

Hi ustcxu,

there is no longer a contract. What exactly does the direct debit say? You can send me the data by private message.

Regards

Thomas

[ustcxu]

That's also my question. I send you the files. Please check out them. Thanks.

[ustcxu]

That's also my question. I send you the files. Please check out them. Thanks.

Edit: @ustcxu attachment removed

[Thomas]

Hi ustcxu,

but this is a different customer number and an address in Berlin. Did you possibly have a contract there?

Regards

Thomas

[ustcxu]

No, I just moved to berlin in April and changed my address in my Vodafone account. I did not get any other contract , the bill also shows it is vodafone hotspot bill that had been canceled before. 

[Thomas]

Hi ustcxu,

only the Internet & Phone contract was terminated. The hotspot rate was moved to Berlin and this was also confirmed.

Regards

Thomas

[ustcxu]

I did not have any Internet & Phone contract, how could it be terminated? The hotspot is the only contract I had before in my Vodafone account. It is also clear by the confirmation file I attached here. 

Edit: @ustcxu attachment removed