Rechnung

[ustcxu]

I canceled my Vodafone hotspot contract in April and also got the confirmation letter. But Vodafone still continues charging my bank card every month until now. I called the cumstom service but they can not fix the problem. 

Please stop the bank account bonding to my vodafone Kunden and return the fees Vodafone charged in last two month. 

My Kunden Nr. is ***

*** @ustcxu, personal data removed! Please don't publish sensitive data. ***

[Thomas]

Hi ustcxu,

the hotspotflat has been moved to the new address We have confirmed this as well.

Regards

Thomas

[ustcxu]

I did not get any confirmation letter that informs me there is a new hotspotflat contract after May of 2021. It is illegal to sign any new contract without customer permission and signature. 

Edit: @ustcxu attachment removed

[Thomas]

Hi ustcxu,

the contract was not made new he simply moved and nothing more.

Regards

Thomas

[ustcxu]

Then why I did not get informed in my Vodafone account or by mail? I only got the mail and tell the hotspot contract was terminated by the end of April. The Rechnung from May are not even shown in this Vodafone account!

Edit: @ustcxu attachment removed

[ustcxu]

I have Kündigungsbestätigung, the contract cannot be moved. That's clear by law.

Edit: @ustcxu attachment removed

[Thomas · Accepted solution]

Hi ustcxu,

a mistake has probably been made. The move took place before the termination. It was probably forgotten to adjust them again after the move. Since you have received a new customer number, this was not apparent to you. I can offer you to terminate the contract retroactively to 01.05..

Regards

Thomas

[ustcxu]

Ok. I accept the termination of the contract retroactively to 01.05. But what should I do with the Rechnung I got in May, June, and July?

[Thomas]

Hi ustcxu,

we book out, the costs and then everything is done.  

Regards

Thomas

[ustcxu]

But since my contract retroactively to 01.05, I still got charged for May. Could you check it out and refund the fee to my bank account. 

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[Thomas]

Hi ustcxu,

you get the money back completely. You don't have to worry about that.

Regards

Thomas