Query about my internet contract & connectivity problem

[Mohamm6d]

Hi

Currently, I am using Vodafone 1000Mbps for the first 6 months and I would downgrade it after 6 months to 100 Mbps. Could you please let me know how I can request this? Is there any email address that I can send my request to? 

Thank you

[Stephan]

Hi Mohamm6d,

I'm sure, we can help you with that.

For a closer look I need some information from you. Please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

[Mohamm6d]

Thank you

Just sent you.

[Thomas]

Hi Mohamm6d,

the order is already on file with us and will be processed and confirmed automatically on 15/08.

Regards

Thomas

[Mohamm6d]

Thank you From the 7th month, my contract will be downgrade to 100 Mbps, and no further action is needed from my side, right?

[Lars]

Hi Mohamm6d,

that is correct. You do not need to do anything else.

Best regards

Lars

[Mohamm6d]

Thank you for your reply.

I saw something in my invoice: Anteilige Abrechnung Beginn Standard-Tarif: Vodafone Sicherheitspaket Is it optional or mandatory for my contract? If so, how I can cancel it?

[Lars]

Hi Mohamm6d,

you can cancel the security package via the contact form in the customer portal if you do not need it. It is not mandatory for the contract.

Best regards

Lars

[Mohamm6d]

Thank you for your reply. I already sent the request via this form: 

https://www.vodafone.de/contact/rf/contactform.jsp

Should be fine or there is any other contact form? 

[Lars]

Hi Mohamm6d,

this is the correct form. The colleagues will then take care of the termination.

Best regards

Lars